At Luna Aarhus we are committed to providing you with fast and reliable shipping. Please review our shipping policy below for all the details regarding shipping rates, delivery times, and more.

1. Shipping Locations

We offer shipping to [insert countries, regions, or states you ship to, e.g., domestic and international locations, or specific countries like USA, UK, Canada, etc.].

• Domestic Shipping: We ship to all regions within [Insert Country].

• International Shipping: We ship to the following countries: [Insert List of Countries].

2. Shipping Methods and Delivery Times

We offer the following shipping methods and estimated delivery times:

Please note that delivery times may vary depending on your location and the shipping carrier. Shipping times are calculated based on business days and do not include weekends or holidays.

3. Processing Time

• All orders are processed within [Insert Time, e.g., 1-2 business days].

• Orders placed on weekends or holidays will be processed the next business day.

• Some custom or made-to-order items may take longer to process, which will be specified on the product page.

4. Shipping Charges

Shipping charges are calculated at checkout based on your delivery address, chosen shipping method, and order weight.

• Free Shipping: We offer free standard shipping for orders over [Insert Minimum Amount, e.g., $50] within [Insert Country].

• Expedited & International Shipping: Additional charges apply for expedited and international orders, which will be shown at checkout.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the respective shipping carrier’s website.

If you do not receive your tracking information within the expected timeframe, please contact our customer service team.

6. Order Delays

While we aim to fulfill and ship orders as quickly as possible, delays may occur due to factors outside our control, such as weather conditions, shipping carrier delays, or customs processing (for international orders). We are not responsible for delays caused by these factors.

7. International Orders

For international orders, please note the following:

• Customs and Duties: International shipments may be subject to import duties, taxes, and customs clearance fees. These charges are the responsibility of the customer.

• Customs Delays: Occasionally, customs processing can cause delays in shipping. Please allow additional time for your order to clear customs.

We recommend checking with your local customs office for more information on these charges before placing an international order.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages once the carrier has marked them as delivered. Please ensure that someone is available at the delivery address to receive your order.

If your package is lost or stolen, please contact the shipping carrier directly for assistance. For high-value orders, we recommend selecting a signature confirmation upon delivery.

9. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with a new effective date. Please review this policy regularly to stay informed.